Privacy Policy
Introduction
As part of using its services, including those accessible on its website, mobile site, online store, and mobile applications, SAS LE MONDIAL Hotel Alba, as a data controller, may collect and process personal data concerning you.
We are committed to respecting the privacy protection rules of prospects and visitors to our sites: website, mobile site, online store, and mobile applications. All personal data processing implemented within accessible services complies with the local applicable regulation on personal data protection, including the provisions of the amended "informatique et libertés" law of January 6, 1978, and the General Data Protection Regulation (EU Regulation 2016/679) or "GDPR".
1 - What are our commitments regarding personal data protection?
SAS LE MONDIAL Hotel Alba is committed to ensuring a high level of protection for the personal data of its clients, prospects, users of its sites: website, mobile site, online store, and mobile applications, and any other person whose data it processes.
SAS LE MONDIAL Hotel Alba is committed to complying with the applicable regulations for all personal data processing it implements:
Your personal data is processed lawfully, fairly, and transparently;
Your personal data is collected for specified, explicit, and legitimate purposes and is not processed subsequently in a way that is incompatible with these purposes;
Your personal data is retained in an adequate, relevant manner and is limited to what is necessary concerning the purposes for which it is processed;
Your personal data is accurate, kept up to date, and all reasonable measures are taken to ensure that inaccurate data are erased or rectified without delay, considering the purposes for which they are processed.
SAS LE MONDIAL Hotel Alba implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk inherent in its processing operations, meet regulatory requirements, and protect the rights and data of the data subjects from the very beginning of processing operations.
Furthermore, SAS LE MONDIAL Hotel Alba contractually requires its processors (providers, suppliers, etc.) to apply the same level of personal data protection.
2 - What personal data do we collect?
A - According to the purpose of collection
The personal data we collect varies depending on the purpose of the collection and the Service we provide to you.
Generally, we may directly collect the following categories of personal data:
a) personal contact details such as your name, first name, email address, postal address, and your phone number(s);
b) login credentials to access your online account, i.e., username and password. This is necessary for us to create a personal user account;
c) interactions with us, which may include details of conversations via chat, customer service;
d) demographic information such as your age, gender, and lifestyle preferences (including your favorite products and your interest in them);
e) browsing history, such as pages visited, visit date, location during the visit, or IP address;
f) payment information when a purchase or reservation is made on one of our sites, online stores, or one of our applications. Generally, the invoice is issued to your name, billing address, and payment details such as your credit card or bank account;
We may also indirectly collect personal data concerning you when you share content on social networks, websites, online stores, or applications related to our products and services, or in response to our social media posts and promotional ads.
B - Personal data concerning minors
SAS LE MONDIAL Hotel Alba does not collect or process personal data relating to children under 18 years of age without the prior consent of the parents or holders of parental responsibility regarding the child.
If personal data concerning children is collected via our sites: website, mobile site, online store, and mobile applications, parents or holders of parental authority have the option to oppose it by contacting us at the address indicated at the bottom of this page.
3 - How is personal data collected?
A - Means of collecting your data
In the course of our relationships, you may provide us with your personal data by various means, particularly on our sites: website, mobile site, online store, and mobile applications during your internet browsing, purchases, reservations, by filling out various collection forms, when subscribing to the e-newsletter, when creating an account, when applying for a position, when posting comments on our social media pages, when contacting our establishment, or when otherwise providing us with your personal data.
B - IP Address
The IP address is a series of numbers automatically assigned to your computer by your internet service provider each time you connect. For each request you make on the site, our servers record your visit's trace. We collect IP addresses to analyze trends on the site. We do not transmit any information that identifies you, meaning your session will be recorded but remain anonymous to us. We may use your IP address in cooperation with your internet provider to identify you should it become necessary to enforce the terms of use to protect our services, clients, or comply with applicable laws.
C - Cookies
To continuously improve the quality of services offered on our sites: website, mobile site, online store, and mobile application and their adequacy with your expectations, SAS LE MONDIAL Hotel Alba may use "cookies," text files used to identify your device when you connect to one of our services. Placing a cookie or tracker on your device (computer, tablet, smartphone, etc.) allows SAS LE MONDIAL Hotel Alba to collect information and personal data, as per your terminal's settings choice.
Types of cookies used:
a) Essential cookies for site use. They allow you to use the main features of the site, such as purchasing or booking services, for example. Disabling cookies will prevent you from enjoying these features. The stored information cannot be used for commercial purposes.
b) Site performance cookies. Performance cookies allow us to optimize our website and detect any technical issues you may encounter. They allow us to gather information on how you use the site, including the number of visits per page, error messages shown, time spent on a page, or the number of clicks on a site area. The information stored cannot be used for commercial purposes.
c) Functionality cookies. These cookies allow the site to remember your choices (such as your username, chosen language, or region you are in) and provide more precise and personal features. These cookies may also be used to remember changes made by the user, such as text size or font. They may also be used to provide requested services, such as watching a video or commenting on a blog. The information collected by these cookies may be anonymized and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookie on your device.
d) Advertising cookies. These cookies collect information about your internet browsing habits to provide ads tailored to you and your interests. They also help limit the number of times you see an advertisement and help measure the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the website operator's permission. They remember visits to a site and share this information with other companies (advertisers, for example). Targeted or advertising cookies are often linked to site features provided by the partner company. Information is collected and shared with third parties to offer audience targeting and optimization solutions for advertisers and publishers. No personal data is collected, and an individual cannot be identified via the data collected.
e) Cookies from third-party websites and social networks. Our website contains links and/or content that redirects to other sites and social networks, and we do not know what cookies are used by them. For more information, please consult the information provided by these third-party sites and social networks about their cookies.
D - Respect for your privacy
We are committed to protecting your privacy and adhere to the following two principles.
- We do not associate any identifying information that allows us to personally identify you with your cookies. Cookies do not in any way disclose your address, birth date, phone number, or any other information that can identify you.
- We do not provide any personal information to advertisers or third-party sites that display our interest-based ads.
If your computer or mobile device is used by multiple people or has multiple browsers, the displayed content to other users may reflect your preferences. If you wish, you can change your browser settings.
For more information on how cookies and targeted advertising work, you can visit the Cnil website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
E - Links to third-party sites
Our sites: website, mobile site, online store, and mobile applications may contain links redirecting to third-party websites.
We disclaim any responsibility for the collection, use, management, sharing, or disclosure of data and information by these third parties.
The provision of information on third-party sites is governed by the privacy policy and terms of use of those sites. We recommend reading these websites' privacy policies before submitting any personal information.
4 - What are the purposes of the data that may be collected?
Your data is primarily used for booking and purchasing purposes (provision of services, specific services, and products), prospecting, loyalty-building, animation, commercial information, satisfaction surveys, contests organization, new services and products designed to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing your requests and/or complaints. Besides where your consent has been obtained (especially to communicate personalized offers), processing your data for the aforementioned purposes is particularly necessary:
To ensure the execution of the service contract;
To comply with a legal obligation;
For the legitimate interests pursued by our establishment (notably developing new services and offers, improving customer service...).
More specifically, your data is used:
To allow you to benefit from all the services or features available on our establishment's website, mobile site, store, and mobile applications: user account creation, e-newsletter, reservation management, support and complaint handling, loyalty program management, etc.;
To enable you to browse our websites;
To best match our information, notifications, offers, and other services to your interests;
To facilitate the fulfillment of administrative formalities related to booking and purchasing.
5 - How long is your data retained?
SAS LE MONDIAL Hotel Alba is committed to retaining your personal data for no longer than necessary for the purposes for which it is processed.
Retention periods are defined based on the processing purposes implemented by SAS LE MONDIAL Hotel Alba and, in particular, consider the applicable legal provisions imposing a specific retention period for certain data categories, possible applicable statutory limitations, and the CNIL recommendations regarding certain data processing categories.
6 - Who may have access to your personal data?
A - Recipients of your data
The data collected on our website, mobile site, online store, and mobile applications may be communicated to our internal staff or ancillary service providers (subcontractors, providers, banks) for the completion of all or part of the services mentioned above. We remind you that in this context, SAS LE MONDIAL Hotel Alba requires its processors to implement strict confidentiality and data protection measures.
B - Data transfers outside the European Union
Personal data may be processed outside the European Economic Area (EEA). If this is the case, SAS LE MONDIAL Hotel Alba will endeavor to ensure that this international data transfer has an adequate level and security guarantees.
7 - How can you exercise your rights?
In accordance with the applicable personal data protection regulation, you may, at any time, exercise your rights of access, rectification, deletion of data concerning you, as well as your rights of limitation and opposition to processing and the portability of your personal data.
Additionally, you have the legal right to define directives concerning your personal data's fate after your death.
Moreover, any minor person at the time of their personal data collection can have it erased as soon as possible.
These rights are exercised by mail to the following address:
SAS LE MONDIAL Hotel Alba
41 avenue Jean Medecin
06000 Nice
FR
In this context, please accompany your request with the necessary elements to identify yourself (name, first name, email) and any other information needed to confirm your identity. You also have a right of recourse before the Commission Nationale de l'Informatique et des Libertés in case of violation of the applicable regulation concerning Personal Data protection, including the GDPR.
8 - IT security / Securing transactions
Ensuring the security and confidentiality of personal data that you entrust to us is a priority for SAS LE MONDIAL Hotel Alba. We thus implement all the useful technical and organizational measures, considering the nature, scope, and context of the personal data that you communicate to us and the risks presented by their processing, to preserve the security of your personal data, including preventing any accidental or unlawful destruction, loss, alteration, disclosure, intrusion, or unauthorized access to this data.
We offer a secure online payment system using the latest technologies available.
SAS LE MONDIAL Hotel Alba strives to combat identity theft practices on the internet. This is why we, for example, use a fraud detection system for credit card payments. This system aims to protect you in case of loss or theft of your credit card.
The security and confidentiality of personal data rely on everyone's good practices. This is why we invite you not to disclose your passwords to third parties, to disconnect systematically from your profile and social account (especially in the case of linked accounts), and to close your browser window at the end of your work session, especially if you access the internet from a computer shared with others. This will prevent other users from accessing your personal information.
9 - Contact us
For any further questions regarding this policy or how SAS LE MONDIAL Hotel Alba handles your personal data, please contact us at the following address: [email protected]
10 - Changes to the statement
SAS LE MONDIAL Hotel Alba reserves the right to adapt the personal data protection policy. When we make significant changes to this Statement, we post a link to the Statement on our site's homepage.
11 - Opting out of telemarketing calls
Users have the option to register on the opt-out list for telemarketing calls by visiting the following link: https://www.bloctel.gouv.fr/
